Return & Refund Policy

Thank you for supporting independent art and investing in an original piece from Thomas Kelty and ThomasKelty.com

Because original fine art pieces are unique, irreplaceable, and delicate creations, all sales are final. We do not accept returns, exchanges, or cancellations for buyer's remorse, change of mind, or color preferences once a purchase is completed.

The only exception to this policy is if the artwork is damaged during transit.

Damaged Shipments:

We take immense care in packaging original pieces securely. In the rare event that your artwork arrives damaged due to courier handling, we will issue a full refund or arrange a solution such as a replacement painting. To qualify for a damage claim, you must follow these steps:

Document the exterior of the shipment: Take clear photographs of the outside packaging damages before opening it.
Document the artwork: Take clear, close-up photographs of the actual damage to the art piece inside.
Contact us immediately: Email all photos, a brief description of the damage, and your order details to thomaskeltycreations@gmail.com within 72 hours of the delivery time stamp.

Failure to report damages with photographic proof within 72 hours of delivery will void our ability to file a claim with the insurance carrier, and no refund can be issued.

Refund Processing for Damaged Art:

Once your damage claim is verified and approved, we will provide instructions on whether to return or dispose of the damaged piece. If a return is required, we will cover the return shipping costs.

Your refund will be processed back to your original payment method within 7 to 10 business days of claim approval.

Thank you again for supporting the independent arts!